• Norfolk: 519-426-6170 or 519-582-3579 | Haldimand: 905-318-6623

Welcome to Haldimand & Norfolk Social Services


Update to Employment Services

Employment Services at Ontario Works are being improved to ensure seamless local supports for people who are looking for work! Skills building,  job readiness, and support for job-seekers will all be available through Employment Ontario effective January 2021.

More information here.

Emergency Financial Assistance-COVID-19

Do you urgently need financial help because of COVID-19?  If you are not already receiving support from Ontario Works or the Ontario Disability Support Program, you can apply for emergency assistance online. If you wish to apply for Ontario Works, go to the application.

More information about Haldimand & Norfolk Social Services and COVID-19

Partners in building a strong community

Haldimand & Norfolk Social Services and its many partners plan and deliver a variety of human services that build and sustain our community. These services are designed to help residents enhance their participation in the community and ultimately improve their quality of life.

Our Mission

Working in partnership within our communities to provide financial, employment and support services.

Our Vision

As a dedicated team, we will be recognized as a progressive and innovative leader delivering financial, employment and support services that enhance quality living within our communities.

piggy bank with calculator and money pile

Financial Services

Newspaper ad for job employment

Employment & Community Support

Group of children smiling

Children’s Services

social housing complex in Norfolk County


person using a mouseApply for Social Assistance Online

Individuals wishing to apply for Ontario Works assistance online can access the internet at any Haldimand or Norfolk County library at no charge. NOTE: Be sure to keep going until you receive your “Confirmation Number”.

baby working on a computer

Direct Bank Deposit

Have your Social Assistance deposited directly to your bank account. No waiting for the mail to come (2‐3 days), or until you can get to the bank. No misplacing or losing your cheque before getting to the bank and usually receive your deposit within 1‐2 days. Sign up today!

Red Mailbox with mail Isolated on White Background.

Don’t Forget to Check Your Mail

Haldimand and Norfolk Social Services – Ontario Works Division is conducting random home visits to ensure you are receiving the correct amount of financial assistance. These visits are a mandatory component of the Ontario Works program. Visits will be 15 to 20 minutes in length and may include a review of the Rights and Responsibilities form. A letter will be sent to advise you for visit date and time.

toddler boy smiling

My Benefits

MyBenefits is a new online service available 24/7 to Ontario residents who receive Ontario Works (OW) or Ontario Disability Support Program (ODSP). With MyBenefits, you can: 

  • Report income and address or phone number changes
  • See past payments
  • See the overpayment balance
  • See your letters and receive email notifications when new letters are available for viewing
  • View your profile information (e.g. phone number, email, household members)
    If you have an email address on file and have your member ID you can create an account for MyBenefits.


Need to make a payment to Ontario Works?

If you have an overpayment with our office we now offer internet and telephone banking. To be set up for either, please contact Ext. 3746. We also accept payments by debit machine (Simcoe Office only), cash, cheque or money order.

Magnifying glass over a newspaper classified section

Need Help Finding a Job?

See & search hundreds of active local jobs Find jobs & community services on our interactive map Explore 500 different occupations & careers www.workforceplanningboard.org/jobs

Changes to Transportation Procedures

EFFECTIVE NOVEMBER 1, 2018: Transportation requests which include taxi or bus tickets will now be arranged by calling 519-426-6170 Ext. 3520. You no longer need to contact your case manager for transportation request for medical appointments. You are still required to submit the purple Medical Travel and Transportation form to your Case  Manager.

young boy smiling

Child Care Fee Subsidy Sample Income Test

You may be eligible for Child Care Fee Subsidy, a program that helps families pay for licensed child care and qualified recreation programs.  Try our sample income test and learn more about your eligibility.

To report Ontario Works Fraud, click here.

ALL COUNTY BUILDINGS ARE SCENT FREE. All persons visiting our buildings must not use scented body products. Many people have allergies or sensitivities, and may experience severe symptoms and health problems. Thank you for your co-operation.