• Norfolk: 519-426-6170 or 519-582-3579 | Haldimand: 905-318-6623

To improve customer service and better assist you, we have made the following changes at the Simcoe Ontario Works office at 12 Gilbertson Drive.

  • Your Case Manager isĀ available by phone or in person during the daily walk in time from 3-4 p.m. if you require assistance
  • Please direct all of your requests and questions related to your Ontario Works assistance to your Case Manager
  • If you require a taxi for medical reasons please call your Case Manager 24 hours in advance with all of the details
  • If you require a replacement drug card or T5007 please call your Case Manager with the details
  • If you have general questions regarding supports and services that are NOT related to your Ontario Works assistance please askĀ to speak to a Community Support Worker
  • If you require assistance with dental and vision care for adults, prosthetic appliances, funerals, ask to speak to an Intake Support Worker.

Reminders:

  • If you have any questions about your Ontario Works assistance, please call your Case Manager directly (allow 24 hours to return your call)
  • Any documentation/paperwork provided to the office will be processed within 3 to 5 business days
  • For questions regarding your OW payment, please call the Interactive Voice Response System at 1-800-808-2268 and have your PIN ready.

If you have any questions or suggestions on how we can further improve our customer service, please share your ideas with your Case Manager.